Social commerce, now live

Run social commerce from one operating layer.

Turn WhatsApp chats, Page comments, live-selling claims, stock, and payments into one clear customer story—with agents moving the work and your team in control.

Build the system Open workspace

Live signals become reviewable work, not another noisy tab.

Illustrative workflow

Tonight’s coral dropLive workflow

Mila Lee

WhatsApp · Returning customer

“Coral in M — can deliver Friday?”

Comment claimedPage · 8:42 PMMatched
Cart + customerMila · returningReady
Stock heldCoral tote · M1 left
Payment reviewRM 128 · slipApprove

Agent suggestion: Confirm payment, then reserve courier

From signal to next move

Your selling story, kept intact.

LumiCRM carries buyer, order, stock, payment, and conversation context forward so every handoff is informed.

01
A buyer raises a hand
A comment, DM, or WhatsApp message becomes a tracked commerce event.
“Coral in M — can deliver Friday?”
02
The full customer story appears
The signal joins the customer, open order, stock, payment, and conversation state.
Customer
Mila Lee
Open order
#10842
Coral tote / M
2 available
03
An agent suggests the next move
The system prepares the action and routes sensitive work to its owner.
AgentConfirm payment, then reserve courier

Human control, built in

Fast where it’s safe. Human where it matters.

Agents prepare the work and explain why. Your team keeps the final say on payments, stock exceptions, refunds, margin, and customer trust.

Every action has context, an owner, and a visible audit trail.

Payment review · #10842

Owner approval

Mila LeeWhatsApp · Returning customer

Approve RM 128 payment match?The transfer amount matches order #10842 for Coral tote / M.

Stock after hold: 1 remaining
Customer balance: Settled
Business impact: Book Friday delivery

Finance agent

Why I suggested this

The buyer, transfer amount, and open order align. No duplicate payment was found, so confirm payment, then reserve courier.

Reason visible before action

Illustrative approval actions

Review details

Approve & continueApproval stays with your team

One operating surface

The back office moves at selling speed.

Not disconnected modules. One living customer-and-commerce record seen from every operational angle.

Orders

Moving now

#10842 · Mila Lee

Coral tote / M · payment review

RM 128

Inventory

Live stock

Coral tote / M

1 held · 1 available

Finance

Matched

RM 128

Payment review for #10842; owner approval is visible before stock and delivery move.

Inbox

Unified context

Mila Lee · WhatsApp