01
Signals
Comments, DMs, carts, payment slips, stock movement, campaign replies, and agent updates arrive as commerce events.
Agentic Commerce OS
Run social commerce from one operating layer.
LumiCRM connects WhatsApp, Facebook/Page, live selling, orders, stock, finance, inbox, and agent networks into one system that turns messy commerce signals into reviewable next steps.
WhatsApp/Page signal
Comment, DM, or chat becomes a tracked commerce event.
AI draft queue
LumiCRM suggests follow-up with customer and order context.
Human approval
Sensitive sends, stock promises, and payment gaps route to an owner.
WhatsApp to timelinePage comment to orderAI draft to reviewOwner approval
Key channels
Signals unified
sales, chat, stock, pay
Review queues
Handoff paths
agent, owner, finance, support
Approval rules
Risk controls
review sensitive action
Agent command
live
Order queue
Stock check
Payment check
Fulfillment
Revenue router
Action queue
1
Draft stock hold for tonight's live drop
Inventory agent / needs approval
review2
Queue unpaid cart follow-ups with order context
Revenue agent / owner set
review3
Flag margin drift on COD bundle
Finance agent / finance review
finance4
Assign VIP replies before campaign send
Inbox agent / human approval
humanIG Live
claims queued
Chat carts
follow-ups
Web orders
review
Agents
owners set
Capture key channels/Route every exception/Close more revenue loops
Agentic CRM loop
Not a chatbot bolted onto a CRM. A work router with context.
The valuable part is the handoff: LumiCRM turns commerce events into CRM-aware actions, then routes anything sensitive to the person responsible for money, stock, customer trust, or brand voice.
02
CRM + order context
Each event is matched to customer history, open orders, stock availability, credit exposure, and conversation state.
03
Agent action queue
LumiCRM suggests the next operational move: assign, reconcile, follow up, or escalate.
04
Human + risk routing
Low-risk work can move fast; sensitive replies, payment gaps, stock conflicts, and margin issues route to the right owner.
One operating surface
The back office moves at selling speed.
Each module is useful alone, but LumiCRM gets sharper when every event updates the next team: stock context is visible, payment status changes, the inbox knows context, campaigns learn what converted, and agents get assigned with the full story.
Orders
Capture claims, carts, walk-ins, deposits, and fulfillment changes in one live ledger.
Inventory
Help reserve stock across live sessions, campaigns, agents, and warehouse teams.
Campaigns
Turn launches into segmented broadcasts with reply tracking and revenue attribution.
Finance
Match payments, credits, COD balances, commissions, and margin movement as orders shift.
Inbox
Route WhatsApp, Facebook, Instagram, and web messages to the next best operator or agent.
Live Selling
Turn captured comments and DMs into order workflows while hosts stay focused on selling.
Revenue pulse
Live order queueOpen
Payment checksReview
Stock conflictsFlagged
Reply ownersAssigned
Agent routes
Your team stops chasing status. Agents queue the next move.
LumiCRM watches operational signals and creates reviewable action queues for the people who can move revenue fastest. Your team controls approvals, sends, and sensitive customer actions.
Suggest reply owner
Flag stock conflicts
Escalate payment gaps
Prioritize VIP claims